Lee, the United executive, cited at least five reasons United has been more on time recently.Īs a practical matter, when the CEO is going around publicly promising to improve on-time performance, it gives the operations guys who sit in high-level meetings more juice to push their positions and win internal debates, say, about scheduling, against the revenue guys who claim it will cost too much. The bigger test will be continuing that success through the high-traffic Thanksgiving and Christmas travel seasons.
Ontime flight history full#
1 for the young month among the major carriers for on-time arrivals, a full percentage point ahead of Delta and nearly seven points ahead of both Southwest and American, United said in a note to employees this week. United’s own reported on-time rate for October, 87.6 percent, was a whopping 10 percentage points better than October 2014.Īnd United through Nov. That’s an improvement over consistently ranking near the bottom. airlines, according to, whose data is more timely than DOT’s, which lags by two months. But in October, United ranked in the middle of the pack for being on time among U.S. Delta has been a leader for years among the large network carriers, while Southwest, accounting for more than 90 percent of flights at Midway Airport, has made strides in recent months to become a top performer.Īt United, it’s too early to claim victory or even sustained improvement. To be sure, the potential turn at United has not placed it among the elite U.S. “But we’re seeing some very positive trends.” “I’d like to get to a point where that isn’t news,” Lee said. It has even had days recently with zero cancellations on its mainline flights, which excludes United Express regional jet service. United’s missed connections in September and October were the lowest in five years, while October cancellations were down by 1,700 over the previous year. DOT’s definition, which counts flights as on time if they arrive within 15 minutes of scheduled arrival.
October was United’s best month since 2009 for on-time arrivals, using the company’s stricter measure of arriving exactly on time, instead of the U.S.
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